How Can You Easily Troubleshoot Spectrum TV App for All OS?
Spectrum TV mobile application enables the user to watch live TV as well as On-Demand content directly from the mobile device for free. In addition to this, you can schedule recordings, tune your DVR, search for the content, go through the channel guide and many more by using your Spectrum TV app.
However, sometimes users face trouble with their Spectrum TV application. Find here some common errors along with their troubleshooting methods to eradicate the issue on your own.
Note: Before beginning Spectrum TV app troubleshooting, make sure you have the updated version of the application on your device.
Sign-In Issues
The Application Is Displaying the Incorrect Username and Password Error Message
If you are receiving an error message, which states incorrect username and/or password, follow the below-given troubleshooting steps:
- If you use Spectrum email account, use to your complete Spectrum username. In other words, include ‘@charter.net’ as well.
- Ensure you are not typing incorrect username and password. Remember that the passwords are case sensitive, therefore do not forget to change the case and include symbols while using its virtual keyboard.
- You have not yet created an email address/username, then follow these steps.
- Try to sign in to your account using the new email address/username.
Streaming Video Issues
Unable to Stream Videos
- When you are not able to stream videos in a proper manner, you can follow the troubleshooting steps listed below:
- If you are at your home and not able to stream videos, check the connection of your device to the In-home Wi-Fi network.
- Ensure you have the subscription to the Spectrum TV and Internet. In case, you are subscribed to Spectrum TV alone, you can only access the out-of-home channels.
- Ensure the availability of the channel for out-of-home streaming. For this, you can visit Spectrum support to ensure whether it is available for out-of-home streaming or not.
Insufficient/Limited Bandwidth
Due to limited or insufficient bandwidth, the video begins to freeze or buffer and thus, gives you choppy playback experience. Follow the below troubleshooting steps to eliminate such problems:
- If you are at home and facing buffering issue, ensure about the connection of your device with the In-Home Wi-Fi network. If not connected, try to troubleshoot your Wi-Fi network (the method to do so is given below in the article).
- Turn the Wi-Fi ‘off’ in your device and then, turn it back ‘on.’
- Restart your device by turning it ‘off’ and then, ‘on.’
- Uninstall the Spectrum TV app and reinstall it. And, once again sign in to your account and try again.
- In case you are using SpectrumTV.com instead on the app, refresh your web browser. If it doesn't help, clear the history, cookies and temporary files.
Watch on TV Issue
When you experience issues like TV mirroring is not working, follow the given troubleshooting steps:
- Go to the ‘Devices’ option and ensure you have selected the Spectrum Receivers.
- To watch a channel, tap on the 'Watch on TV' option. In case the app is not displaying this option, it means the channel is unavailable to watch on your television.
Note: Watch on TV option is available only for Spectrum TV users with passport guide or iGuide.
- If you are having a problem with screen mirroring/TV mirroring and using Apple Airplay or Android Cast to watch your favorite shows, ensure that your device is connected to your Wi-Fi network.
Note: The TV mirroring feature works only when your smartphone and television are connected to the same In-Home Wi-Fi system.
- Try to turn off your device and then, turn it back ‘on.’ After that, reattempt Watch on TV or TV mirroring.
Authorization Is Not Allowed Issue
In case you are using your Spectrum TV App via a VPN connection, the application won't work. Therefore, go to the wireless settings of your device and disable the VPN.
- iOS users follow: Settings > General > VPN
- Android users follow: Wireless and Networks > VPN
Read More:How To Set Up Readable Voicemail and Voicemail Greeting on Spectrum Voice?
Slow Internet or Wi-Fi Speed
Follow the given instructions to troubleshoot slow Internet and Wi-Fi speed problem:
- At first, reset your router or cable modem.
- When multiple devices are connected to the Internet at the same time inside your home, it weakens the signal of your wireless network. Therefore, turn off the Wi-Fi on some devices that are currently not in use.
- Turn the Wi-Fi ‘off’ on your device and then, turn it back ‘on.’
- Restart your device by turning it ‘off’ and then ‘on.’
Device Issues
Out-Of-Date Application Version Message
Ensure you are using the latest version of the Spectrum TV application on your device. If not, update it to the latest version.
In case, you are having trouble in upgrading the app to the latest version, uninstall the application first and then, reinstall it. Automatically, the latest version of the Spectrum TV app will get installed.
Upgrade Your Operating System (OS) Message
Follow the given instructions to update your device's operating system to meet the requirements of the Spectrum TV app:
1. Android users follow: Setting > About phone (or tablet) > System/Software Updates.
2. iOS users follow: Settings > General > Software Update.
Jail-Broken Device
If you wish to catch the Spectrum TV application via a jail-broken device, follow the given steps:
Note: The Rooted term is used for jail-broken on a device with Android OS.
- To use Spectrum TV application, you have to restore your device to factory settings.
- Now, reinstall the application.
Location Permission Issues
Depending on the OS of the device, the location service or permissions may be disabled.
Follow the given instructions if you want to disable the location permission for the Spectrum TV application:
- Android 4.2 and 4.3 users follow: Settings > Location Access > Access to My Location > turn it off.
- Android 4.4 to 5.1 users follow: Settings > Location > turn it off.
- Android 6.0 or above users follow: Settings > Apps Settings > Spectrum TV > Permission > Location > turn it off.
- iOS 9.0 or above users follow: Settings > Privacy > Location Services > turn it off.
Error Messages
If you are seeing any error in your Spectrum TV app, follow the given instructions:
- At first, if you are at home, confirm your device is receiving the proper Wi-Fi signals.
- Close the Spectrum TV app and reopen it or refresh the SpectrumTV.com webpage.
- Try to troubleshoot the Wi-Fi network by following the below-mentioned troubleshooting steps.
* Turn the Wi-Fi ‘off’ on your device and then turn it back ‘on.’
* Restart your device by turning it ‘off’ and then ‘on.’
* Uninstall the Spectrum TV app and reinstall it and after that log into the application once again.
By following the above troubleshooting steps, you will be able to eliminate your problem in no time. Just in case, you need any help, straight away contact Spectrum TV support [Customercaretoll.com] for instant assistance.